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Frequently Asked Questions (FAQ)

  • Go to cscc.edu/workday or use the Workday link in the top right corner of the Columbus State homepage.
  • Sign in with your Columbus State username and password (not a personal email address).
  • For detailed instructions, review this article: How to access Workday
  • If you are a new student, go to https://password.cscc.edu/ to discover your username and set a password.
  • If you need to change or reset your password, go to https://password.cscc.edu/ and select “Forgot your Username/Password.”
  • If your account is locked or you still can’t log in, contact the IT Support Center at 614-287-5050 or email helpdesk@cscc.edu for further assistance.

College Credit Plus (CCP) students: Use your Columbus State credentials, not your high school login. If you never received CSCC login information, contact the College Credit Plus office or the Telephone Information Center.

To complete onboarding and placement in Workday:

  • Open your Inbox (or Awaiting Action) on the Workday home page.
  • Complete each placement test or onboarding task in order, following the instructions and links.
  • Allow time for test results to be processed before you register.
  • If you believe you already met placement requirements, check the task for a way to submit prior scores/transcripts, or contact Admissions (or the College Credit Plus office for CCP students).

If you get stuck, visit Student Central (Columbus campus) or Student Services (Delaware campus and Regional Learning Centers). For help by phone, call the Telephone Information Center.

A hold blocks you from registering until you take action:

  • In Workday, open Profile → Holds / Tasks & Holds and click on the hold.
  • Read the reason and follow the instructions (for example: submit documents, meet with an advisor, pay a balance).
  • Contact the office that placed the hold (Financial Aid, Bursar/Student Accounts, Advising, Admissions/Records, etc.) if you have questions.

If you think a hold is resolved but still see it in Workday, or if the wording is unclear, ask Student Central on our Columbus campus and Student Services at our Delaware campus and Regional Learning Centers. You can also call the Telephone Information Center. Don't wait to get help, especially if your registration appointment has already started.

CCP students: Some holds may relate to CCP paperwork or consent. Start with the College Credit Plus office or the Telephone Information Center.

Your registration appointment indicates when registration opens for you. There's no need to show up anywhere at a specific time. Once your registration appointment has passed, you can still register, as course registration remains open until the day before the course(s) begin.

  • In Workday, go to Academics or Registration and look for Registration Appointment.
  • All students will have a registration appointment assigned by April 22 or April 23.
  • You can’t register until your appointment begins, even if you can see classes.

If you don’t see an appointment after April 23, contact Student Central or the Telephone Information Center.

CCP students: Confirm your registration responsibilities and time with the College Credit Plus office and your high school counselor.

Many current students won’t see a term-by-term academic plan in Workday yet. Instead:

  • Run your Degree Audit in Colleague (available through Summer 2026) to see what you’ve completed and what’s still outstanding.
  • Use program maps and course sequences on the Columbus State website.
  • Follow any advising plans or checklists you already have.
  • If you’re unsure what to take next, schedule an appointment with your Academic Advisor (Student Central or the Telephone Information Center can help you connect).

Starting this October, you’ll be able to run Academic Progress Reports in Workday to plan for the Spring 2027 semester and beyond. 

CCP students: Follow guidance from your high school counselor and Columbus State CCP advisor, and confirm courses are approved for College Credit Plus funding.

Until Academic Progress Reports are available in Workday (Autumn 2026):

  • Use your Degree Audit in Colleague (through Summer 2026) to check which requirements are completed or remaining.
  • Review program maps and any prior advising notes.
  • If you’re close to graduation or unsure about your status, schedule a graduation check with your Academic Advisor.

If you need help interpreting your Degree Audit, please see your Academic Advisor.

Check these common issues:

  • Your registration appointment may not have started yet.
  • You may have a hold (check Profile → Holds / Tasks & Holds).
  • You may still have incomplete onboarding or placement tasks.
  • You might be in the wrong semester (make sure the correct term or semester is selected).

Common error messages:

  • “Prerequisite not met” – you may be missing a required course or test score; if you believe it’s incorrect, contact your Academic Advisor or the department.
  • “Time conflict detected” – the class overlaps with another on your schedule; choose a different section.
  • “Maximum repeat attempts exceeded / Course repeat limit reached” – talk to your Academic Advisor about options.
  • “Registration not allowed – appointment not started” – wait until your registration time begins.

If you’re still unsure, capture the error message and ask Student Central or the Telephone Information Center.

CCP students: Only register for courses approved by your Columbus State CCP advisor and high school counselor.

To drop or swap a class in Workday:

  • Check the drop/swap deadline for your semester and part of term on the Columbus State academic calendar.
  • Go to your Current Schedule in Workday, select the class, and choose Drop or Swap (if available).
  • If the option is missing or disabled, it may be past the deadline – check the academic calendar.
  • The course may require special registration approval; review the course description.

If you believe you’re within the deadline but can’t drop/swap, contact Student Central or the Telephone Information Center right away.

CCP students: Always talk with your high school counselor and Columbus State CCP advisor advisor before dropping a class—this can affect high school graduation and CCP funding.

To view your finances:

  • Open the Finances / Student Financials area in Workday.
  • Use Account Activity, Statement, or similar options to see charges and payments.
  • Use Financial Aid / Awards to see your aid.

If something looks wrong:

If you’re not sure which office to call, start with Student Central or the Telephone Information Center.

CCP students: Confirm which charges should be covered by College Credit Plus. If you see unexpected charges, contact the College Credit Plus office and/or the Cashier’s Office/Student Accounts.

You can update most contact information directly in Workday:

  • Click your name/photo → Profile → Personal Information / Contact Information.
  • Under Addresses, use Edit or Add to update your address.
  • Under Email and Phone, update your contact details and Save.

If you can’t edit a field (for example, official Columbus State email or legal name), that information may be locked. Visit Student Central or the Telephone Information Center to learn how to request a change.

CCP students: Keep both your Columbus State and high school contact information up to date and notify your high school counselor of important changes.

Workday uses two related concepts:

  • Friends and Family – where you add individuals (like a parent, guardian, or spouse) to your account as a potential designee
  • Third Party access – where you grant a Friend or Family member specific permissions to view certain information (such as billing or financial aid).

To set this up:

  1. In Workday, go to the area for Friends and Family and add the person you want (provide their name, relationship, and contact info).
    Then go to Third Party Authorization and:
    • Select the Friend or Family designee you added.
    • Choose what they can see or do (for example: view bill, view financial aid, view grades), as allowed.
  2. Confirm and submit your changes.

Review this article for detailed instructions: Workday: Friends and Family

CCP students: Check College Credit Plus rules about who may access your information. If a parent/guardian needs access, ask the College Credit Plus office or Telephone Information Center how to set it up in a way that follows CCP and FERPA rules.

If your Third Party contact can’t see anything:

  • Make sure you’ve added them under Friends and Family and given them permissions through Third Party Authorization.
  • Confirm they’re logging in or accessing the way CSCC instructed. To learn more, review this article for detailed instructions: Workday: How to use your Third Party access
  • If problems continue, contact Student Central or the Telephone Information Center; they may involve the IT Support Center for technical issues.

To change or remove someone’s access:

  • Update or remove them in Third Party Authorization, and, if needed, in Friends and Family, then Save.
  • Student Central (main campus) – for in-person help with registration, records, financial aid, billing, and general questions.
  • Student Services (Delaware campus and Regional Learning Centers)  – for in-person help with registration, records, financial aid, billing, and general questions.
  • Telephone Information Center – for phone help from anywhere. They can answer many questions and connect you to:  
    • IT Support Center  
    • Admissions
    • Academic Advising  
    • College Credit Plus Office  
    • Cashier's Office/Student Accounts  
    • Financial Aid Office

 

 

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