Customer Service in Contact Center, Hospitality, and Retail
The Customer Service in Contact Center, Hospitality, and Retail program prepares individuals for customer-facing roles in various industries. The program offers theoretical instruction and practical training in fundamental principles of customer service, including communication techniques and problem-solving strategies, as well as industry-specific topics such as managing customer expectations and handling difficult customers. Participants will have the opportunity to apply their learning and receive valuable insights from experienced professionals, ultimately developing the skills and knowledge necessary to succeed in customer service environments and receive a certificate of completion.
New Sessions Coming Soon!
Program Overview
Program length: Four weeks
Cost: Free tuition and textbooks
Schedule: Classes meet Monday - Friday from 8 a.m. - 4 p.m.
Location: Northeast Franklin County Accelerated Training Center
7795 Walton Pkwy
New Albany, OH 43054
What You’ll Learn
- Basic computer skills, including data entry, word processing, and email.
- Industry-specific terminology and knowledge of the company's products or services.
- Effective communication techniques to provide excellent customer service.
- Guidelines for professional, ethical, and inclusive treatment of customers while maintaining privacy and security practices.
Job Outlook
Demand for customer service representatives is high across various industries, including contact centers, hospitality, and retail. This training program will set you up for employment in a variety of customer service positions, including:
- Customer service representative
- Guest services associate
- Retail sales associate
- Contact center agentHotel front desk agent
Average Wages
The average hourly wage for customer service representatives ranges from $15-$25, depending on the industry and position.
Career Prospects
Working in customer service offers excellent exposure to different industries and careers. With a foot in the door, you can work and pursue further education to qualify for a wide range of jobs, including:
- Sales associate
- Marketing specialist
- Operations manager
- Human resources specialist
- Product specialist
- Customer success manager
Customer Service
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Application Deadline = Oct. 6, 2023
Patient Access Representative At Reeb Avenue
June 5 - June 30
M, W, F
9 AM - 12 PM
Patient Access Representative
Oct. 30 - Dec. 7
M, W, Th
6 PM - 9 PM
North East Franklin County Accelerated Training Center
Can't join one of our upcoming cohorts? Join our waitlist to be the first to know about upcoming programs.
Enrollment Steps
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Step 1: Program Application Begin your journey by completing the program application. Click the button below to apply and set your course toward a brighter future.
Application is Currently Closed
Step 2: Submission of "College Readiness" Materials Demonstrating your readiness for the program can be achieved through various avenues. Follow these guidelines for submission:
a. Official Transcripts from College Courses (if applicable): If you've taken college courses in the United States, please arrange for official transcripts to be sent directly to the college. To expedite the process, click here. While your official transcripts are in transit, kindly forward an unofficial copy to acceleratedtraining@cscc.edu. Make sure to specify the program you've applied for in your email.
b. Official U.S. High School Transcript or GED: For those with a U.S. high school background, provide an official copy of your high school transcript or GED by clicking here. Alongside this, send an unofficial copy to acceleratedtraining@cscc.edu while you await your official documents to be processed. Mention the program you've applied for in your email.
c. Alternative Options: If the above options do not apply to you, consider the following pathways:
i. For 8+ Years of Schooling in the U.S. (English Native): If you've completed at least 8 years of schooling in the U.S. and English is your native language, you'll need to undertake the Reading & Math placement tests. To register for these tests, click here. Once done, share your scores with us by emailing acceleratedtraining@cscc.edu.
ii. For Less Than 8 Years of Schooling in the U.S. (Non-Native English): If you have less than 8 years of schooling in the U.S. and English isn't your native language, you should complete the ESL placement test. Register for this test by clicking here. After the test, email your scores to acceleratedtraining@cscc.edu.
Step 3: Complete the Nationwide Children's Scholarship Application through the link below. There will be 10 scholarships available for the October 2023 cohort.
Application is Currently Closed
Step 4: Upon successfully completing both steps 1-3, you'll receive an application status email from one of our dedicated career navigators. Accepted candidates will be provided with comprehensive enrollment details and valuable scholarship information. If, unfortunately, your application is not accepted, don't worry. We'll offer you guidance on the next steps to consider.
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Contact Us
Accelerated Training Centers
614-287-5528
acceleratedtraining@cscc.edu