IT Support Center (ITSC)
The Information Technology (IT) division provides technology resources and support for the campus community. If you need assistance with setting up or using your student/employee email account, using the CSCC wireless internet, CougarWeb, Blackboard, or other campus technology, please contact us.
To report an issue or get help, you can call or email the IT Support Center, submit a request online, or book an in-person appointment.
Contact Information
Phone: 614-287-5050
Email: helpdesk@cscc.edu
Hours of Operation
Phone Support Hours:
- Monday - Friday- 7:30 a.m. to 10:00 p.m.
- Saturday- 7:30 a.m. to 6:00 p.m.
- Sunday- 1:00 p.m. to 9:00 p.m.
*Note: Hours may vary at times due to holiday breaks or campus closures.
Check out the IT Knowledge Base for information about our technology including step-by-step directions and tutorial videos.
In-person support & Computer Commons lab
Device Walk-up support appointments
Employees and Students can sign up for one-on-one, in-person support for their devices. Schedule a time to come in for Device Walk-Up Support.
MAKE DEVICE SUPPORT APPOINTMENT
We can assist with:
- Laptop and hardware issues
- Installation of approved software
- WIFI connectivity issues
- Accessing your CSCC email
- And more
These appointments will take place in the Cyber Café, located in the lobby of the
Center of Technology and Learning (TL building) on the Columbus Campus.
We encourage our employees and students to bring their mask or cloth face covering
and wear it throughout the duration of the visit. Our Technicians will follow the
best practices in the Social Distancing and Health Protocols. To ensure your safety,
a limited number of appointments are available.
Computer Commons Lab
Beginning on Tuesday, June 1, 2021 the Computer Commons lab will be open for summer semester by appointment only for students who need access to a computer and/or printer. The lab is located in the Center for Technology and Learning (TL 116) on the Columbus Campus.
Schedule a time to come in and use the Computer Commons.
MAKE COMPUTER COMMONS APPOINTMENT
There are two appointment types:
- Computer Commons appointment- 50 minutes
Use a computer to a do schoolwork, type papers, and print.
Available during regular business hours
Monday - Friday 9am -6pm
- Printing only- 10 minutes
Printing limits will be in place. Students can print 20 sheets of paper per print job.
Available Monday - Friday
9am- 11am and 4pm - 6pm
Employees and students will be required to wear a mask or cloth face covering in the
Commons. To ensure your safety, a limited number of appointments are available and
we will follow the best practices in the Social Distancing and Health Protocols.
If you have any questions, please call 614-287-5050 or email helpdesk@cscc.edu.