Computer systems, support and security
Use your Columbus State email
You will receive information about your Columbus State username and password with
your employment offer letter. A copy of your account information is also sent to your
chairperson. All email communication -- with students and colleagues -- should be
conducted using your Columbus State email account. Many important course management
and College-wide announcements are sent to your employee email.
Your log-in information provides access to college email and other online systems. If you have trouble logging in to any system, you can call
the IT Support Center at 614-287-5050.
To learn more about technology that you will need as an employee, review IT's Getting Started Checklist for employees. For additional support, call the IT Support Center at 614-287-5050 or access their website at cscc.edu/ithelp.
Technical help: IT Support Center and Faculty Assistance Center
The IT Support Center provides technical support for the entire campus community and is the place to go for assistance with student or employee email accounts, CSCC Wifi, Cougarweb and other computer-related issues. Students may use the IT Support Center for questions about Blackboard. The IT Support Center is open seven days a week with business hours into the evening. Call them at 614-287-5050 or email helpdesk@cscc.edu.
The Faculty Assistance Center (FAC) is a valuable resource to all instructors who need help with any aspect of Blackboard. The FAC offers remote services: instructors can live chat Monday-Friday between 9am-4pm through FAC Live Online!, submit an online request at teaching@cscc.edu, or schedule a one-on-one Blackboard consultation. Also, instructors can check out tutorials, training, best practices, and more on the Blackboard Online Teaching Support site – Beyond Classrooms and at the Blackboard Knowledgebase. See Blackboard Faculty Assistance.
Remote storage and network drives
There are two ways you can store files online. One is by using Microsoft OneDrive.
OneDrive allows you to store and share files in the "cloud." You can access One Drive
by logging in to web mail at mail.cscc.edu and opening the App Launcher in the upper left corner. For more information, check out this article and contact the IT Support Center with questions.
The College also has a network storage system that allows you to save files on the
Columbus State network and access them anywhere via the web. Each employee has personal
storage space. Faculty may also have access to shared space with their academic department;
this may be used for sharing instructional resources and other departmental information.
Check with your chairperson, lead instructor or program coordinator about use of the
shared drive. Your chairperson may have to submit a request to IT to get you access.
To access network storage when working off-campus, go to https://storage.cscc.edu. Log in with your credentials. Your personal space will be in the "Home directory"
or "S: drive."
Voicemail Guide (PDF)
For help with voice mail contact the IT Support Center at 614-287-5050.