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Professional Development & Retention courses

Update | Thursday, October 31, 2019

The Office of Professional Development & Retention will be offering the following courses throughout the rest of the year. If interested, to register, log into Cornerstone and hover over the “Learning” tab in the upper left. That will bring up a pull-down menu. Select “Events Calendar.” Click on the event, then select “Request” to register. (See this guide for search and registration tips.)

Danger of a Single Story
In this the 2009 TED Talk, Chimamanda Ngozi Adichie tells the story of how she found her authentic cultural voice and warns that if we hear only a single story about another person or country, we risk a critical misunderstanding. How do we slip into holding a single narrative about the people we work with and for? Come watch the TED Talk and join a discussion about what it means for us. 
Tuesday, November 26 from noon-1 p.m.

Hostmanship 1: The Art of Serving Others
Hostmanship is the art of making people feel welcome. Meetings where genuine hospitality is present and has its origin in that person, that organization, or that place that has invited you. Good hostmanship means understanding the art of serving and realizing how much it enriches our lives."

Jan Gunnarsson, a hospitality industry veteran from Sweden, challenges individuals to reframe their views of customer service and leadership, in his book “Hostmanship” co-authored with Olle Blohm.  At its core, hostmanship invites us to re-think the customer service experience seeing ourselves as connected to the customer as host.  This shift transforms interactions creating a "welcoming attitude" where we are able to share ourselves and our knowledge with our guests in every interaction.

In this introduction to hostmanship, we will discuss its foundation and principles as well as its application for personal and professional growth.
Thursday, December 5 from 10 a.m.-noon
Monday, December 23 from 9-11 a.m.

Hostmanship 2: Taking Hostmanship to the next level                        
Hostmanship authors Jan Gunnarsson and Olle Blohm invite us to rethink our definition of customer service to see every encounter, not merely a transactional experience, but an opportunity to genuinely connect.

Hostmanship encourages us to ask what happens when we become hosts and see every interaction as an opportunity to treat ourselves, colleagues, and others as guests. We become engaged, present, and active building connection, satisfaction, and engagement.

In Hostmanship 2, we build upon this understanding, developing practical applications and connections to weave hostmanship in our daily practice with our customers.
Thursday, December 10 from 2-4 p.m.

From Boss to Host
As a companion book to Jan Gunnarson and Olle Blohm's "Hostmanship," the book "Boss to Host" defines leadership simply as "guiding others to a better place." Through a Hostmanship perspective, leaders are invited to consider "the art of welcoming leadership," focusing on how welcoming leadership can play a decisive role in successful organizations.
Monday, December 2 from 9-11 a.m.

Understanding Conflict
Believe it or not, conflict can be a healthy and productive part of the workplace environment.  In Understanding Conflict, we will examine the different conflict styles of the Thomas-Kilmann Conflict Instrument to understand our own “go-to” style and explore healthy resolution strategies. To be best prepared, please complete the short assessment at the link below and bring your results with you to class to frame our conversation. 
Tuesday, November 12 from 9-11 a.m.

Conflict Happens: An Introduction to Conflict Resolution Strategies
Conflict happens every day, whether we realize it or not. Some avoid conflict, hoping it will go away, and others confront it head-on with mixed results. This session explores the effectiveness and practical application of negotiation as a means for conflict resolution.  We will identify and discuss negotiation strategies within the context of workplace interactions.  We will discover ways to communicate better and work through conflict to create mediated and powerful outcomes.
Wednesday, November 20 from 2-4 p.m.

Win with Your Strengths
Everyone has strengths. Recognizing and tapping into them to reach larger goals can lead to increased job satisfaction, performance, productivity, and success. Take an online StrengthsFinder assessment and determine your top five “Signature Strengths.”

In this course you learn:

·         Introduction to strengths-based language

·         Learn more about your own strengths

·         Learn more about the strengths of others

Very important, please note: Completion of the Strengthsfinder online assessment is REQUIRED prior to the course. To complete the assessment, please contact Paula Teeter, at extension 5183.
Friday, November 15 from 10 a.m.-noon

Put Your Strengths to Work!
Now that you know your top five strengths, what's next? "Win with Your Strengths" taught us that we will grow most in our areas of greatest strength. In this class, you will gain a deeper understanding of the strengths-based philosophy as you continue along your journey of self-awareness and personal growth. In addition, you will learn six proven strategies that help leverage your unique strengths as well as the strengths of others on your team. 
Tuesday, November 19 from 1-3 p.m.

Discover Your True Calling
Are you still struggling to find an answer to the question: What do you want to be when you grow up? Are you interested in learning more about the concept of vocational identity? Would you like to learn more about your vocational design? If so, then this class is for you. Discover Your True Calling is a highly interactive class to help you better discern your vocational design and understand how vocational identity fits into your life plan.    
Monday, November 25 from noon-1:30 p.m.

Leading in Place: Leadership as an Action, Not a Title
The concept of “leading in place” was recently popularized by Wergin and Shapiro. Shapiro (2005) states, “Leadership is an action, not a title, and the ability to lead can be found in every person. Each of us must claim our authority to lead at the right time and in the right place.”  In this session, we explore what it means to take ownership to make a difference daily for ourselves, our students, and colleagues as well as the larger Columbus State community.  We will consider how we show up and engage in our work and what we can do right now to contribute.  
Friday, November 8 from 9-11 a.m.
Thursday, November 14 from 1-3 p.m.        

College Knowledge: Administration Division
This College Knowledge session will be presented by the Administration Division. They will be sharing insights about divisional programs, services, current projects, and more. Bring a smartphone if you would like to be a part of an interactive poll.  It will be held on Friday, November 22 from 9-10:30 a.m. in WD 412.

Communications Using a Generational Lens
Quality feedback is a key component of workplace relationships. By using the STAR (Situation-Task-Action-Result) method to provide appreciative or coaching feedback, we can enhance successful communication in the workplace.

How can this model support respectful engaged communication across generational differences? We’ll use the class to review the STAR feedback model and the communication preferences of the generational group present in our workplace. The focus will be on strategies for enhancing communication and improving employee engagement. Do you have a single story about a different generation that may be creating blind spots?  What are your communication “triggers” and how may they be shaping the assumptions you make about co-workers? 

This session will be held on Tuesday, December 10 from 1-4 p.m.

DEI (Diversity, Equity, and Inclusion) Basics
Improve your own cultural awareness as we set a foundation for understanding the social forces that shape our experiences of race, gender, class, religion, and sexual orientation. Presenting her three-level model for exploring the consequences of stereotyping, prejudice and discrimination, “Dr. Phyl” (Phyllis Gorman) will lead an exercise designed to turn insight into strategies for how to actively practice inclusion in the workplace. (This course is listed as “DEI Basics” in Cornerstone.)

There are two sessions to choose from:
Monday November 4 from 9-11 a.m.
Monday, December 16 from 2-4 p.m.

Successful, Inclusive Hiring
We’ll examine our new training materials for managers and hiring committee members in this series on Successful, Inclusive Hiring. We will look at an overview of the hiring process and take a close look at the necessary steps to plan and implement fair and equitable hiring. 

There are four sessions to choose from:
Tuesday, November 5 from 1-3 p.m.
Monday, November 18 from 10 a.m.-noon
Tuesday, December 3 from 9-11 a.m.
Thursday, December 12 from 2-4 p.m.

Columbus State Speaks
Columbus State values YOU. Your contributions, commitment, and expertise matter as we support the central Ohio community, align our good work efforts for student success, and continue to build innovative and expansive programs for our students. When we step back and take a bird’s eye view, there is so much that makes Columbus State so special and expansive. Our vision, mission, and values help frame our work. Language guides our interactions, decisions while tradition, connection, and shared experience remind us of our commitment to student success and inclusion. 

In this 60-minute express class, we invite new and seasoned employees to share in a conversation of who we are, what we do, and how we purposefully align our work dialing into your role and its connection to college-wide outcomes.   We will also dig down to the specifics of definitions, acronyms, and common experiences to create clarity and shared focus and understanding of the longer-term view of our future. All are welcome.
Thursday, November 21 from 9-11 a.m.
Wednesday, December 4 from 2-4 p.m.
Monday, December 16 from 1-3 p.m.

Designing your life
Designing Your Life by Bill Burnett and Dave Evans invites us as we explore our own professional development to shift our mindset. What if we think like a designer and apply five creative mindsets to our own development, including being curiosity, pressing toward action, trusting the process, reframing problems, and asking for help? What happens when we shift perspectives? In this class, we brainstorm and workshop ideas to begin directing our own development by starting where we are and creating a compass to guide our decisions. Come to share ideas as well as support others with feedback.
Tuesday, December 3 from 9 a.m.-2 p.m.

The Elevator Speech Revisited: Sharing, Shining and Moving into Action
When you hear the words “Elevator Speech,” what comes to mind?  We all need Ideas at the ready to maximize our professional development, network, and build community. They are certainly useful in one’s tool belt to create agency, clarity, and forward action.  Join in for the “30-minute Express” hands-on session where you create our own Elevator Speech as we demonstrate the elements, structure, and practical applications. Come ready to support your colleagues and walk away with your own Elevator Speech.
Monday, November 25 from 11:30 a.m.-noon
Tuesday, November 25 from 1-1:30 p.m.

The Power of Expression: Leaders communicate, great leaders communicate well
As a leader, YOU express yourself every day, moment by moment, in every interaction, including one-on-one meetings, gatherings with small audiences, and teams as well as before large scale audiences. Great leaders use every means at their disposal to express themselves dynamically and authentically. They value all means of expression and utilize words, tone, and body language to present coherent and powerful messages. In this workshop, we focus on these elements of leadership expression as outlined in the book Leadership Presence by Kathy Lubar and Linda Halpern, sharing hands-on activities and group conversation to explore these concepts and outcomes in greater detail. 
Friday, November 22 from 9-11 a.m.

The Power of Empathy: Reaching Out: Inviting leaders to build connection through empathy
In their book Leadership Presence, authors Kathy Lubar and Linda Halpern challenge leaders at all levels to build relationships with others through empathy, listening, and authentic connection. We explore the power of empathy as a key way to build human connection and engagement. Through hands-on activates and conversation, we explore empathy as a leadership tool using active and deep listening to recognize individual needs and create spaces of approachability and responsiveness.
Wednesday, November 13 from 2-4 p.m.

Intro to MBTI
The Myers–Briggs Type Indicator (MBTI) is an introspective self-report questionnaire that examines differing psychological preferences in how people perceive the world and make decisions.  Based on the work of psychiatrist Carl Jung, Katharine Cook Briggs and her daughter Isabel Briggs Myers created the MBTI with 16-type categories to help explain preference and learned behavioral choices. In this session, we will explore our preferred type as well as the value of working with styles different from our own. We will explain the four categories: Introversion/Extraversion, Sensing/Intuition, Thinking/Feeling, Judging/Perception, and note the value to flex behavioral styles to stretch from our innate preferences. 
Thursday, December 5 from 1-3 p.m.

DiSC Express
Human behavior can, at times, seem to be mysterious.  Individuals may express themselves and behave in ways different from ours now. With this in mind, the DiSC assessment becomes a powerful and simple tool to understand observable behavior, increase self-awareness, and discover differences in people concerning energy source, information gathering, and decision making. 

Together we will:

·         Develop an appreciation for individual gifts and strengths

·         Learn how to capitalize on your talents and recognize others’ talents

·         Identify areas or opportunities for personal and professional growth

Please complete the “mini-assessment” prior to class to guide our conversations and come ready to listen, share, and contribute.
Wednesday, December 4 from 10 a.m.-noon
Thursday, December 12 from 1-3 p.m.


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