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Professional Development and Retention classes

Update | Tuesday, December 3, 2019

Professional Development and Retention has added new classes that continue through December. 

The Office of Professional Development & Retention will be offering the following courses throughout December. If interested, to register, log into Cornerstone and hover over the “Learning” tab in the upper left. That will bring up a pull-down menu. Select “Events Calendar.” Click on the event, then select “Request” to register. (See this guide for search and registration tips.)

Hostmanship 1: The Art of Serving Others
Hostmanship is the art of making people feel welcome. Meetings where genuine hospitality is present and has its origin in that person, that organization, or that place that has invited you. Good hostmanship means understanding the art of serving and realizing how much it enriches our lives."

Jan Gunnarsson, a hospitality industry veteran from Sweden, challenges individuals to reframe their views of customer service and leadership, in his book “Hostmanship” co-authored with Olle Blohm.  At its core, hostmanship invites us to re-think the customer service experience seeing ourselves as connected to the customer as host.  This shift transforms interactions creating a "welcoming attitude" where we are able to share ourselves and our knowledge with our guests in every interaction.

In this introduction to hostmanship, we will discuss its foundation and principles as well as its application for personal and professional growth.
Thursday, December 5 from 10 a.m.-noon
Monday, December 23 from 9-11 a.m.

Hostmanship 2: Taking Hostmanship to the next level                        
Hostmanship authors Jan Gunnarsson and Olle Blohm invite us to rethink our definition of customer service to see every encounter, not merely a transactional experience, but an opportunity to genuinely connect.

Hostmanship encourages us to ask what happens when we become hosts and see every interaction as an opportunity to treat ourselves, colleagues, and others as guests. We become engaged, present, and active building connection, satisfaction, and engagement.

In Hostmanship 2, we build upon this understanding, developing practical applications and connections to weave hostmanship in our daily practice with our customers.
Thursday, December 10 from 2-4 p.m.

From Boss to Host
As a companion book to Jan Gunnarson and Olle Blohm's "Hostmanship," the book "Boss to Host" defines leadership simply as "guiding others to a better place." Through a Hostmanship perspective, leaders are invited to consider "the art of welcoming leadership," focusing on how welcoming leadership can play a decisive role in successful organizations.
Monday, December 2 from 9-11 a.m.

Communications Using a Generational Lens
Quality feedback is a key component of workplace relationships. By using the STAR (Situation-Task-Action-Result) method to provide appreciative or coaching feedback, we can enhance successful communication in the workplace.

How can this model support respectful engaged communication across generational differences? We’ll use the class to review the STAR feedback model and the communication preferences of the generational group present in our workplace. The focus will be on strategies for enhancing communication and improving employee engagement. Do you have a single story about a different generation that may be creating blind spots?  What are your communication “triggers” and how may they be shaping the assumptions you make about co-workers? 
This session will be held on Tuesday, December 10 from 1-4 p.m.

DEI (Diversity, Equity, and Inclusion) Basics
Improve your own cultural awareness as we set a foundation for understanding the social forces that shape our experiences of race, gender, class, religion, and sexual orientation. Presenting her three-level model for exploring the consequences of stereotyping, prejudice and discrimination, “Dr. Phyl” (Phyllis Gorman) will lead an exercise designed to turn insight into strategies for how to actively practice inclusion in the workplace. (This course is listed as “DEI Basics” in Cornerstone.)

There are two sessions to choose from:
Monday November 4 from 9-11 a.m.
Monday, December 16 from 2-4 p.m.

Successful, Inclusive Hiring
We’ll examine our new training materials for managers and hiring committee members in this series on Successful, Inclusive Hiring. We will look at an overview of the hiring process and take a close look at the necessary steps to plan and implement fair and equitable hiring. 

There are four sessions to choose from:
Tuesday, December 3 from 9-11 a.m.
Thursday, December 12 from 2-4 p.m.

Columbus State Speaks
Columbus State values YOU. Your contributions, commitment, and expertise matter as we support the central Ohio community, align our good work efforts for student success, and continue to build innovative and expansive programs for our students. When we step back and take a bird’s eye view, there is so much that makes Columbus State so special and expansive. Our vision, mission, and values help frame our work. Language guides our interactions, decisions while tradition, connection, and shared experience remind us of our commitment to student success and inclusion. 

In this 60-minute express class, we invite new and seasoned employees to share in a conversation of who we are, what we do, and how we purposefully align our work dialing into your role and its connection to college-wide outcomes.   We will also dig down to the specifics of definitions, acronyms, and common experiences to create clarity and shared focus and understanding of the longer-term view of our future. All are welcome.
Wednesday, December 4 from 2-4 p.m.
Monday, December 16 from 1-3 p.m.

Designing your life
Designing Your Life by Bill Burnett and Dave Evans invites us as we explore our own professional development to shift our mindset. What if we think like a designer and apply five creative mindsets to our own development, including being curiosity, pressing toward action, trusting the process, reframing problems, and asking for help? What happens when we shift perspectives? In this class, we brainstorm and workshop ideas to begin directing our own development by starting where we are and creating a compass to guide our decisions. Come to share ideas as well as support others with feedback.
Tuesday, December 3 from 9 a.m.-2 p.m.

Intro to MBTI
The Myers–Briggs Type Indicator (MBTI) is an introspective self-report questionnaire that examines differing psychological preferences in how people perceive the world and make decisions.  Based on the work of psychiatrist Carl Jung, Katharine Cook Briggs and her daughter Isabel Briggs Myers created the MBTI with 16-type categories to help explain preference and learned behavioral choices. In this session, we will explore our preferred type as well as the value of working with styles different from our own. We will explain the four categories: Introversion/Extraversion, Sensing/Intuition, Thinking/Feeling, Judging/Perception, and note the value to flex behavioral styles to stretch from our innate preferences. 
Thursday, December 5 from 1-3 p.m.

DiSC Express
Human behavior can, at times, seem to be mysterious.  Individuals may express themselves and behave in ways different from ours now. With this in mind, the DiSC assessment becomes a powerful and simple tool to understand observable behavior, increase self-awareness, and discover differences in people concerning energy source, information gathering, and decision making. 

Together we will:

·         Develop an appreciation for individual gifts and strengths

·         Learn how to capitalize on your talents and recognize others’ talents

·         Identify areas or opportunities for personal and professional growth

Please complete the “mini-assessment” prior to class to guide our conversations and come ready to listen, share, and contribute.
Wednesday, December 4 from 10 a.m.-noon
Thursday, December 12 from 1-3 p.m.


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