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IT Support Center (ITSC)

Who we are

If you've been wondering where to get assistance with your Student or Employee e-mail account or how to use the CSCC Wireless Internet, Cougarweb or Blackboard then the IT Support Center is where you want to go.

Submit a Help Request

submit a help request

Get Connected

Campus Wireless

To get on the campus wireless you will need to install the Cisco Clean Access Agent (CCAA).

Windows OS instructions here

Mac OS instructions here

 

Get Connected

Smart Phone

To get email on your personal smart please see the following information:

Smart phone settings

If you are an employee of the college please call the IT Support Center or submit a help request above. 

 

Contact Info

Email: helpdesk@cscc.edu

Phone: 614-287-5050

Our Location

The IT Support Center is located in Columbus Hall (Columbus Campus Library) room 104.

 

I forgot my username or password. What do I do?

If a student has forgotten their username or password and they are on a campus computer trying to login, they can type discover in the novell login prompt's username field while leaving the password box blank and clicking OK to login. This leads to a screen where the student will have the option to choose “Discover My Login Name & Password.” On the next screen the student will have to type in their social security number, last name and possibly the answer to their secret question. After submitting this information the student will be able to see their username and setup a new password.

If a student has forgotten their username or password and they are not on a campus computer OR on a campus computer that does not come up with a novell login prompt, then the user can visit http://password.cscc.edu. The user can also get to this site by visiting http://cscc.edu and choosing Usernames & Passwords from the Student Quicklinks drop-down menu found on the upper-right hand side of the main CSCC Website.

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How do I login to Cougarweb?

To access Cougarweb, go to http://www.cscc.edu and click on the Cougarweb link on the upper right side of the CSCC Website. This will take you to the login page of Cougarweb. Cougarweb is also accessible by going directly to http://cougarweb.cscc.edu

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How do I login to Blackboard?

To access Blackboard, go to http://www.cscc.edu and choose the Blackboard link in the upper right side of the page. This will take you to the login page of blackboard. This is also accessible by going directly to http://courses.cscc.edu

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What is my CSCC email address?

The student email address consists of the username followed by @student.cscc.edu. The employee email address consists of the username followed by @cscc.edu.

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What is the B drive?

The B drive is a personal network storage space for CSCC students where important files can be stored for retrievel at a later date. Students can access the B drive from most computers on CSCC campus after they login with their username and password. They can also access their network storage from locations outside CSCC, by going to http://storage.cscc.edu and logging in with your username and password.

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Hours of Operation


Phone Support Hours

Monday - Friday 7:30 a.m. to 10:00 p.m.

Saturday 9:00 a.m. to 6:00 p.m.

Sunday 1 p.m. to 9 p.m.

(except holidays or campus closures).

Walk-in Support Hours

Monday - Friday 7:30 a.m. to 10:00 p.m. 

Saturday 9 a.m. to 4 p.m.

Sunday Closed