Center for Workforce Development

CPECPT-232 Cisco IP Telephony with CallManager Express

The Cisco IP Telephony version 1.0 course provides an introduction to converged voice and data networks as well as the challenges faced by its various technologies. The course presents Cisco solutions and implementation considerations to address those challenges.

In this course, students will learn about Cisco CallManager Express (CME) architecture, components, functionality and features. They will also learn some Voice over IP (VoIP) and Quality of Service (QoS) technologies and apply them to Cisco CME environment.

Target Audience:
The target audience is individuals desiring to continue their post-CCNA preparation in designing, maintaining and troubleshooting an SMB IP telephony network.

The focus of the course is:

• Call Manager Express (Windows-based call manager is not taught at this time)
• Connecting to a PSTN network
• Connecting from one router across a WAN to another router running CME
• Connecting from one CME enabled router to another CME enabled router

Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:

• Determine the relevant critical business and technical needs in order to develop a Cisco IP Telephony design framework in a SOHO environment, including the choice of signaling type and encoding methods.
• Select the appropriate hardware and software components to support a proposed SOHO IP telephony design.
• Determine which high availability issues would influence the selection of network hardware and software for an SOHO environment.
• Design the appropriate dial plan to support SOHO design requirements
• Describe the similarities and differences between PSTN and VoIP including call transport, call signaling and bandwidth requirements.
• Describe the technologies used in Voice over IP and how they differ from PSTN technologies.
  • Determine how PSTN connectivity issues influence SOHO hardware and software selection
  • Understand and be able to configure various connection types to the PSTN.
  • Explain the benefits of hierarchical and scalable dial and numbering plans
  • Install an IP Telephony solution in a SOHO environment using CME
  • Configure Cisco Call Manager Express to support IP Phones
  • Secure an IP Communications network
  • Describe effective troubleshooting methods to resolve issues in SOHO IP Telephony networks
  • Use appropriate troubleshooting methods to determine and solve QoS issues in an SOHO IP Telephony networks

Course Duration:
The course is designed to be delivered in a 40 contact hour time frame. Approximately 30 hours will be devoted to lab activities and a hands-on skills exam and 10 hours will be spent on curriculum content. Case studies on IP telephony are recommended, but format and timing are to be determined by the Local Academy.

 

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