Center for Workforce Development

CPT-234 Cisco IT Essentials: A+ Certification Preparation

The A+ Certification course is a hands-on, entry-level, 5-7 week course teaching basic PC hardware and Windows software support, including installing memory, swapping hard drives and troubleshooting the Windows operating system. Earning A+ certification opens the door to the IT field and helps individuals qualify for positions such as PC/LAN technician, help desk and support technician

This course is intended for students in upper secondary schools, technical school, community college, or four-year institutions who want to pursue careers in IT and gain working knowledge of how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.

Target Certifications:

PC Hardware and Software v4.0 helps to prepare students for the CompTIA A+ certification exams (http://www.comptia.org). The fundamentals part of the course, chapters 1–10, prepares students for the required CompTIA A+ Essentials exam. The advanced part of the course, chapters 11–16, prepares students for CompTIA’s three job environment certification exams: IT (field) technician (220-602), remote support technician (220-603), and bench technician (220-604).

This course also aligns to the objectives in the first three modules of the EUCIP IT Administrator certification (http://www.eucip.org): Module 1 PC Hardware, Module 2 Operating Systems, and Module 3 Local Area Networks and Network Services.

Course Description:

PC Hardware and Software is divided into two sections. The first section provides foundational knowledge that aligns with the CompTIA A+ Essentials exam, while the second section explores advanced concepts in greater depth and provides opportunities for practical application.

Chapters 1–10 cover the following skills and competencies:

• Core competencies in the latest hardware and software technologies
• Information security skills
• Safety and environmental issues
• Soft skills for career development

Chapters 11–16 cover the following skills and competencies:

• Advanced troubleshooting skills
• Prepares for all three CompTIA job environments certification exams
• Advanced installation of computers, peripheral devices, networks and security components

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