New voice mail system will begin on Oct. 4
The new CallXpress voice mail system will begin on October 4, and it is important to make sure to set up your new voice mailbox now. On or after October 4, you will also need to check the D.I.A.L mailbox for messages and listen to any new messages that were left during the changeover. You can read an introduction and user guide on the Columbus State intranet home page under “What’s New On Campus.”
Drizzle doesn’t dampen Welcome Back Day spirits
The new Cougar mascot, as yet unnamed, visited with students on Welcome Back Day. Students were also invited to “name the Cougar” and compete for a $100 DX gift certificate if their name is chosen!
Clubs, organizations and college departments all distributed information to new and returning students at Welcome Back day yesterday. The clouds kept temperatures at bay, and only a few drizzles fell during the festivities.
New year-long orientation developed for new employees
The Human Resources Department has developed a new orientation program for all part-time employees, full-time employees and administrators new to a position or to the college. The year-long orientation program helps employees transition to Columbus State and informs current employees of the array of opportunities the college has to offer.
The Cougar Tracks Orientation Program:
- Welcomes new hires to Columbus State.
- Acclimates new hires to the Columbus State culture.
- Begins a focus on engagement and partnership with the college and HR.
The Cougar Tracks Program will begin on Monday, Oct. 1, from 7:45 a.m. to 5 p.m. Additional orientation sessions will be held once a month, and social networking events will take place periodically.
Human Capacity Development to offer fall classes for employees
Courses for Columbus State employees are now being offered by the Human Capacity Development section of Human Resources. These courses are intended to offer employees the opportunity to develop and practice skills relevant to all positions in the college. If you are interested in attending, please obtain your supervisor’s approval prior to registering since the classes are held during work hours. These courses are open to all full- and part-time employees. Registration is on a first-come, first-served basis, and space is limited to 25 participants per course. There is no cost for the courses.
HCD 210 Negotiation and Dispute Resolution Skills
Date: October 31
Time: 9 a.m.–4 p.m.
Location: WD 409
Negotiation and Dispute Resolution Skills will offer participants an opportunity to improve their negotiation skills and an understanding of dispute resolution techniques for use in the workplace. The session will address the essentials of interest-based negotiation, conflict management techniques, dealing with difficult people in conflict situations, and dispute resolution resources. The session will include a mix of lecture, group discussion and exercises, and hands-on practice.
HCD 211 Legendary Customer Service
Date: November 15
Time: 9 a.m.–noon
Location: WD 355
This program encourages participants to embrace excellence as an everyday customer service standard while educating learners on a range of critical customer service skills. Learning occurs through a variety of social modeling techniques such as observation of videotaped role-plays, actual participant role-play, out-of-class skill application activities, group discussion, and individual action planning. Immediate feedback and coaching provided by the facilitator, gives the participant immediate reinforcement as they demonstrate new skills.
Legendary Service teaches fundamental skills for:
- Defining customer service and identifying customer expectations for service.
- Demonstrating caring and rapport-building responses in customer situations.
- Demonstrating flexibility when responding to customer requests.
- Using a process for handling customer complaints.
This is comparable to the How to Excel at Customer Service (BISFT-102) course offered by Business and Industry Training Services.
HCD 212 Managing Time and Work
Date: November 15
Time: 1-4 p.m.
Location: WD 355
The advantages of efficient time management go beyond squeezing more tasks into the work day. In companies with successful time-management strategies, teams meet project deadlines more often, and managers spend more time pursuing opportunities—and less time struggling with paperwork or attending unproductive meetings. These organizations serve more customers without adding staff, equipment and office space. In today’s streamlined, fast-moving workplace, it’s more important than ever to make the most of every day.
The Time Mastery Profile helps individuals and teams develop customized strategies for improving productivity and increasing efficiency. If you could reduce wasted time by just five minutes every hour, productivity would jump 8.3 percent. Efficiency levels would also rise as staff members began to devote more time to completing critical tasks.
The Time Mastery Profile is a complete assessment tool that helps individuals set priorities and manage time more effectively by evaluating their effectiveness in 12 critical areas: attitudes, goals, priorities, analyzing, planning, scheduling, interruptions, meetings, written communication, delegation, procrastination, and team time. This course is comparable to Time Mastery (BIPDV 302) offered by B&I.
HCD 213 Interpersonal Communications
Date: November 27
Time: 9a.m.–4 p.m.
Location: WD 409
The ability to communicate clearly is an attribute highly desired by people at all levels of an organization. Research clearly demonstrates the relationship between effective communication and staff productivity, optimal problem solving, personal satisfaction, and positive relationships.
In this seminar participants will:
- Assess their own communication style.
- Practice communication techniques.
- Learn ways to improve listening skills, one-way/two-way.
- Enhance verbal and non-verbal communication.
To register, click on the correct date on the training calendar.
For more information contact Mary Francis McLaughlin, Program Coordinator, Human Resources, at ext.5220, or email firstname.lastname@example.org.
More honors for Hammond
Michelle Hammond, setter on the Cougar volleyball team, has been named the NJCAA Division II volleyball setter of the week. The 5-8” setter averaged 8.1 assists, 3.7 digs, 1.5 kills and 0.23 service aces over 26 games last week. She had two triple-doubles on the week with 11 kills, 23 digs and 32 assists against tournament host Kankakee Community College, Kankakee, Ill., and 13 kills, 10 digs and 26 assists against Rock Valley College of Rockford, Ill. She was named to the all-tournament team at the Kankakee Invitational. Hammond is a graduate of Worthington Kilbourne High School.