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Information Technology Support Technician Major (ITST)

ITST 1101 Comp Apps Construction/Engineering I (A, SP)

2 credits

This is an introductory level computer course for Construction Science and Engineering Technology students. The course introduces computer technology critical to the subsequent success in studies relating to manufacturing, construction, aviation, automation, GIS, robotics and programming for technicians. The students will learn effective utilization of supplier databases and have hands-on experience with applications and learn basic skills required by today’s employers.

Lecture: 1 hour - Lab: 3 hours
Lab fee: $20.00

ITST 1102 Comp Apps Construction/Engineering II (A SP)

2 credits

The second course in the introductory series of computer courses for Construction Science and Engineering Technology students. The course introduces computer technology critical to the subsequent success in studies relating to manufacturing, automation, GIS, robotics and programming for technicians. The students will study logic as it applies to the digital world and have hands-on experience with applications and hardware.

Lecture: 1 hour - Lab: 3 hours
Prerequisite: ITST 1101
Lab fee: $20.00

ITST 1123 PC Tech Essentials I (A, SP)

3 credits

This course will focus on the Domains covered by the first exam for the CompTIA A+ Certification, the international, vendor-neutral certification which proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

Lecture: 1 hour - Lab: 4 hours
Prerequisite: ITST 1101
Lab fee: $60.00

ITST 1136 Intro to Open Source (A, SP)

3 credits

This course introduces the Open Source system and provides the knowledge necessary to use it and its tools productively. The course will focus on the Domains the first exam requires for the Linux Professional Institute Certification 1 [LPIC-1].

Lecture: 1 hour – Lab: 4 hours
Prerequisites: ITST 1101, ITST 1102
Lab fee: $60.00

ITST 2137 E-Mail for Tech Support (A, SP)

3 credits

The course will review e-mail from the support technician’s perspective and discuss the roles, behavior, and components of the e-mail system. User creation, standards, configuration files, monitoring, ethics, and regulations will be addressed as will day-to-day and long-term support issues. Troubleshooting and configuring techniques for POP3, SMTP and IMAP e-mail clients will be discussed, practiced and tested.

Lecture: 1 hour – Lab: 4 hours
Prerequisite: ITST 1123

ITST 2143 PC Tech Essentials II (A, SP)

3 credits

This course will focus on the Domains covered by the second exam for the CompTIA A+ Certification, the international, vendor-neutral certification which proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. The students will rehab older equipment for students in need and charitable organizations.

Lecture: 1 hour – Lab: 4 hours
Prerequisite: ITST 1123

ITST 2246 Intermediate Open Source (A, SP)

3 credits

The second of a two-course series, ITST 2246 covers the intermediate level use of an Open Source operating system and its applications in support of business needs. Students will apply Open Source applications to real-world technical problem solving. The course covers the Domains of the Linux Professional Institute Certification 2 [LPIC-2]

Lecture: 1.5 hours - Lab: 4.5 hours
Prerequisite: ITST 1136
Lab fee: $60.00

ITST 2252 Computer Program Tech (A, SP)

2 credits

This course is designed to instruct students in the use of Python in solving engineering problems. Students will design, flowchart, code, compile, and debug programs in this course. Hands-on experience is gained through interfacing digital I/O boards using Python.

Lecture: 1 hour - Lab: 3 hours
Prerequisites: ITST 1101, ITST 1102
Lab fee: $24.00

ITST 2256 Tech Support Fund (A, SP)

3 credits

Effective technical support is a very demanding and much in demand skill. Today’s technical support professionals must possess solid technical abilities combined with ‘soft’ and self-management skills. This course will present the skills needed to deliver excellent customer service, in-person and remotely. Students will learn a ‘how- to’ approach for delivering quality, technical customer support. Students will utilize real-world case studies as they practice hands-on crucial skills.

Lecture: 1 hour – Lab: 4 hours
Lab fee: $20.00

ITST 2699 Capstone Exp in ITST (A, SP)

3 credits

This is a capstone course focusing on computer electronic systems. Students will master the skills related to the support, design, development, fabrication, troubleshooting, implementation and documentation of a system or systems relevant to emerging technologies. The course requirements include preparation of system requirements specifications, proposals, prototyping, and troubleshooting, testing, and functional demonstration of a capstone system project. Specific student projects will vary, based on current and emerging technologies.

Lecture: 1 hour – Lab: 4 hours
Prerequisite: ITST 2143
Lab fee: $25.00