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In
addition to CSCC general education outcomes, upon completion of
the Associate Degree in Hospitality Management, Travel/Tourism/Hotel
Management Major, the graduate will be able to:
•
Maintain appropriate standards of professionalism, including ethical
behavior and adherence to dress and grooming codes required for
the industry.
• Set and maintain high quality service standards for satisfying
diverse customers.
• Demonstrate effective written and oral communication with management,
employees and customers.
• Demonstrate skills in team-building, coaching, motivating and
supervising employees.
• Demonstrate a knowledge of hiring and training processes.
• Perform math calculations necessary for the industry.
• Utilize computer software and on-line resources applicable to
the industry.
• Demonstrate problem solving and critical thinking skills.
• Analyze financial reports and determine appropriate operational
procedures.
• Establish and maintain safety, sanitation, and security standards.
• Demonstrate the ability to market and sell products and services.
• Demonstrate a basic knowledge of and an ability to comply with
current laws, rules, and regulations governing food service, lodging
and tourism.
• Apply destination geography knowledge as required in hotels and
tourism.
• Utilize travel industry reference materials and the internet.
• Complete detailed customer travel itineraries for individuals
and group tours.
• Demonstrate a working knowledge of lodging operations.
• Demonstrate a basic knowledge of meeting planning and catering
services.
• Create a plan for promoting a tourist event or site in the community
or region. |
